Delivery Policy

Delivery to mainland UK addresses only: Please note we do not currently deliver to most offshore or remote locations, including Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland. We reserve the right to cancel any order that is to be delivered in any of these locations. Any delivery charge will always be a minimum of £10.19 (which is the smallest delivery charge), and subject to that minimum will be based on:

1.) The postcode location of the delivery address you provide when placing your Order; and 
2.) the weight of the Product that you have ordered.

Delivery to non-UK addresses: Please note that we do not accept Orders from registered addresses outside the UK via our Site (and also other than via the Site).

Delivery: We aim to deliver the Product to you at the kerb-side at the nearest access point for our delivery lorry to the place of delivery requested by you in your Order. You must arrange for the transport of the Product from the kerb-side once it has been unloaded from the delivery lorry. IFS cannot accept any responsibility for loss or damage of goods left unsigned for at the customers request.

Details when you place your Order: When you place your Order you must inform us if you have any doubt whether the third party delivery vehicle will be able to access the place of delivery you stipulate in that Order due to, for example, size or weight restrictions. If our courier cannot access the place of delivery that you stipulate in your Order due to the size of the third party delivery vehicle, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of:

a.) Non-delivery of the Product; or 
b.) delivery of the Product at a place different to the place of delivery that you stipulate in your Order.

Accepting delivery: We cannot leave Products at places of delivery stipulated in your Order if you, or someone you have authorised to accept delivery, is not present to accept delivery. Anyone at the delivery address will be deemed to be authorised to accept delivery.

Delivery to a neighbour: To ensure a timely delivery, our couriers at their discretion may deliver to a neighbour. This is a widely accepted practice and the policy of most couriers including Royal Mail. We therefore consider a delivery confirmation to a neighbours address, proof of receipt of goods at the time it was handed to the neighbour.

Unless specifically instructed NOT to deliver to a neighbour before dispatch, we cannot be held liable for any consequential loss or late deliveries etc. due to but not limited to, unwillingness to collect due neighbourly disputes, loss, theft or damage to items whilst in a neighbours care.

Courier Obligations & Discretionery Assistance Our couriers are only obliged to deliver to kerbside. If at their discretion they agree to place the item any within or on the recipients property, Internet Flooring Supplies Limited cannot be held liable for any loss, theft or damage caused to property by the placing of goods at the recipients request.

Timeframe: We aim to deliver within 3 to 5 working days, but we cannot promise an exact date at the time of your Order or at the Confirmation of Order (For orders to the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scotland, Scottish Highlands, Scottish Islands and Northern Ireland can potentially incur an extra day or two). We always aim to deliver in accordance with any confirmed delivery date we have given to you for any Order which we accept but we cannot guarantee any firm delivery dates and we suggest that, if you require an installation specialist to install the Product, you make arrangements for the installation only once you have received delivery of the Product.

Next day delivery details: Next day delivery can be requested for Orders. However, we only offer next day delivery for Orders placed by phone (and for which we have received full payment) before 1pm. Next day delivery is not available for Orders placed on Saturdays, Sundays or Bank Holidays. Finally, Next day delivery is always subject to availability of stock, subject to a surcharge and is always dependent on where the delivery location is as to whether we can offer it.

Delivery times: We aim to deliver between the hours of 8am and 6pm on Business Days and between the hours of 8am and 4pm on Saturdays. (Please note that delivery on Saturdays is available for Orders by phone only and is always subject to availability of stock, subject to a surcharge and is always dependent on where the delivery location is as to whether we can offer it. Specific estimates for the time of delivery on any delivery date cannot be given).

Unable to meet estimated delivery date: We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Accepting delivery: On delivery of the Product, you are required to sign for delivery. You agree to inspect the Product for the correct quantities and any obvious faults, defects or damage before you sign for delivery. If the Product does have an obvious fault, defect or damage on delivery, you must stipulate that the Product is faulty, defective or damaged when you sign for delivery; a failure to stipulate this will mean that we cannot replace the faulty, defective or damaged Product. You need to keep receipt of the delivered Product in case of future discussions with us about it. You must submit any claim to us for faulty, defective or damaged Products in writing (email) within 24 hourse of delivery of the Product to you in accordance with this clause to the following contact details:

Phone: 01202 251125 
Email: [email protected]
If you do report a faulty, defective or damaged product to us, please refer to the ‘Faulty Products’ clause.

Difficult locations: Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using your contact details and arrange for cancellation of the Order or an alternative delivery address.

Risk: All risk in the Product shall pass to you upon delivery, except that where delivery is delayed due to your breach of your obligations under the Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

Care when opening: You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

Readiness to receive Products: You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

If you are not around: If you are not available to take delivery, we may leave a card giving instructions on redelivery from the carrier. We may also pass on any costs incurred by us as a consequence of no-one being available to take delivery.

Refusal to accept delivery: If delivery or collection is delayed through your unreasonable refusal to accept delivery, if you are not at the place of delivery stipulated in your Order on the delivery date that we agree with you, if you refuse to sign for the delivery of the Product on delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

a.) Charge you for our reasonable storage fee and other costs reasonably incurred by us, including, but not limited to, redelivery costs; and 
b.) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product).

When you own Products: You shall own the Product on the later of when we deliver it to you and when we receive payment in full for the Products (including VAT and delivery charges).

Do the Products meet your needs?: It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.